Privacy Policy

Introduction

This Privacy Policy describes how 8sivp ("we", "us", or "our") collects, uses, processes, and protects personal information obtained from users ("you" or "your") of the online gaming platform accessible at https://8sivp.cam (the "Platform"). By creating an account or accessing our Platform, you consent to the data practices described in this policy.

8sivp is committed to protecting your privacy and handling your personal data in an open and transparent manner. We recognize that when you provide us with information about yourself, you trust us to act responsibly and in your best interests. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your data.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the 8sivp Platform. If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us using the details provided at the end of this document.

Information We Collect

8sivp collects several categories of personal information necessary to provide our services, ensure account security, and comply with legal obligations. The information we collect includes:

Account Registration Information:

• Full name (as it appears on your Indonesian national ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (IDR/Rupiah) and language preferences

Identity Verification (KYC) Information:

• Copy of Indonesian National Identity Card (KTP Nasional)
• Selfie photograph holding your identity document
• Proof of address documentation (utility bills, bank statements, or official correspondence dated within 90 days)
• Bank account details and e-wallet information for deposit and withdrawal processing

Transaction and Financial Data:

• Deposit and withdrawal transaction records
• Payment method details (bank account numbers, e-wallet identifiers for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay)
• Transaction amounts, timestamps, and processing status
• Betting and gaming activity history
• Account balance and bonus balance records

Technical and Usage Information:

• IP address, device type, browser type, and operating system
• Pages viewed, links clicked, and navigation patterns on the Platform
• Login timestamps and session duration
• Geolocation data (country and city-level only)
• Cookies and similar tracking technologies (see Section 8 for details)

Communications and Support Data:

• Records of communications with 8sivp customer support via live chat, email, WhatsApp, or Telegram
• Feedback, complaints, and survey responses
• Marketing communication preferences

How We Use Your Information

8sivp processes your personal data for the following specific purposes, all of which are necessary for operating our Platform and providing you with secure, personalized gaming services:

Account Management and Service Delivery:

• Creating and maintaining your player account
• Processing deposits, withdrawals, and managing your account balance
• Enabling you to participate in gaming activities including slots, sports betting on BRI Liga 1 and international leagues, live casino, togel draws, and other game categories
• Providing customer support and responding to inquiries
• Delivering personalized gaming recommendations and promotional offers based on your activity

Legal Compliance and Fraud Prevention:

• Verifying your identity and age (21+ requirement) through KYC processes
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Detecting and preventing fraud, collusion, money laundering, and other prohibited activities
• Investigating suspected Terms violations or security incidents
• Responding to legal requests, court orders, and regulatory inquiries

Platform Security and Technical Operations:

• Maintaining the security and integrity of the Platform
• Troubleshooting technical issues and improving Platform performance
• Monitoring for unusual activity patterns that may indicate account compromise
• Conducting data backups and disaster recovery operations

Analytics and Service Improvement:

• Analyzing user behavior and gaming preferences to improve our services
• Conducting market research and customer satisfaction surveys
• Developing new features, games, and promotional offerings
• Generating aggregated, anonymized statistics for business intelligence (this data cannot identify individuals)

Marketing and Communications:

• Sending promotional offers, bonus notifications, and platform updates via email, SMS, or in-platform messages (only with your consent, and you may opt out at any time)
• Notifying you of relevant game launches, tournaments, and special events
• Informing you of important policy changes or service updates

Legal Basis for Processing

8sivp processes your personal data under the following legal bases, depending on the specific purpose:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and to provide the gaming services you have requested. This includes account management, transaction processing, and game provision.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC verification, AML/CTF compliance, age verification, tax reporting, and responding to lawful requests from authorities.
• Legitimate Interests: Processing serves our legitimate business interests in operating a secure, efficient Platform, preventing fraud, improving our services, and conducting analytics — provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data uses (such as personalized advertising), we rely on your explicit, freely given consent. You may withdraw consent at any time by contacting customer support or using opt-out mechanisms provided in communications.

Data Sharing and Third-Party Disclosure

8sivp does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

Service Providers: We engage trusted third-party vendors to perform services on our behalf, including payment processing (banks and e-wallet providers such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), cloud hosting, customer support tools, data analytics platforms, and cybersecurity services. These vendors are contractually obligated to use your data only for the specific services they provide to 8sivp and to maintain appropriate data security measures.

Game Content Providers: Personal data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) to the extent necessary to deliver gaming services. These providers process data under their own privacy policies, which comply with industry standards.

Legal and Regulatory Authorities: We may disclose personal data to law enforcement, regulatory bodies, tax authorities, or courts when required by law, court order, subpoena, or to comply with our gaming license obligations. This includes sharing information necessary for AML/CTF compliance and investigation of suspected illegal activity.

Business Transfers: In the event of a merger, acquisition, sale of assets, or reorganization involving 8sivp, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

With Your Consent: We may share personal data with additional third parties where you have provided explicit consent for such sharing.

We do not share your personal data with social media platforms, advertising networks, or data brokers for marketing purposes.

Data Security Measures

8sivp employs comprehensive technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Access is granted on a need-to-know basis and is logged for audit purposes.
• Secure Data Centers: Our servers are hosted in secure, certified data centers with 24/7 monitoring, fire suppression systems, backup power supplies, and strict physical access controls.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses in our infrastructure.
• Password Protection: User passwords are hashed using strong cryptographic algorithms (bcrypt or similar) and are never stored in plain text.
• Fraud Detection Systems: Automated systems monitor for suspicious activity patterns, including unusual login locations, rapid-fire betting, and transaction anomalies.
• Employee Training: All 8sivp staff receive regular training on data protection best practices and are bound by confidentiality obligations.

While we implement robust security measures, no system is completely invulnerable. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorized access to your account.

Data Retention and Deletion

8sivp retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a period of up to 7 years following account closure, as required by anti-money laundering regulations and our gaming license obligations.
• Transaction Records: Financial transaction data (deposits, withdrawals, wagers) is retained for a minimum of 7 years to comply with tax and financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for 7 years following the end of the business relationship, in accordance with AML/CTF regulations.
• Communications: Customer support interactions and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you have consented to marketing communications, we retain your contact information and preferences until you withdraw consent or for 3 years of inactivity, whichever comes first.
• Technical Logs: Server logs and IP address data are typically retained for 12 months for security monitoring and troubleshooting purposes.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with an identifiable individual. If you close your account voluntarily, you may request expedited deletion of non-regulated data by contacting customer support.

Cookies and Tracking Technologies

8sivp uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features like account login, session management, and security verification. These cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with the Platform, including pages visited, time spent on pages, and error messages encountered. This data helps us improve Platform performance.
• Functional Cookies: Remember your preferences (language, currency, favorite games) to provide a more personalized experience on return visits.
• Analytics Cookies: Used to compile aggregated statistics about Platform usage, traffic sources, and user demographics. We may use third-party analytics services (such as Google Analytics) for this purpose.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. Note that disabling essential cookies may impair Platform functionality. For more information about managing cookies, visit your browser's help documentation.

8sivp does not use cookies for third-party advertising or cross-site tracking.

Your Privacy Rights

You have the following rights regarding your personal data held by 8sivp:

• Right to Access: You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Note that we may be legally required to retain certain data (e.g., transaction records) for compliance purposes.
• Right to Restrict Processing: You may request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You may request a copy of your personal data in a portable format to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe we have not handled your data in accordance with this Privacy Policy or applicable law, you have the right to file a complaint with the relevant data protection supervisory authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13 below. We will respond to your request within 30 days.

International Data Transfers

8sivp operates internationally and may transfer, store, and process your personal data in countries outside of Indonesia, including jurisdictions where our servers, data centers, and service providers are located. These countries may have data protection laws that differ from Indonesian law.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including:

• Entering into data processing agreements with third-party service providers that include standard contractual clauses approved by relevant data protection authorities
• Ensuring that receiving parties are certified under recognized international data protection frameworks
• Conducting due diligence to verify that adequate technical and organizational security measures are in place

By using the 8sivp Platform, you consent to the international transfer of your personal data as described in this section.

Children's Privacy

8sivp's services are strictly intended for adults aged 21 years or older. We do not knowingly collect, use, or process personal data from individuals under the age of 21. Our registration process requires users to confirm that they meet the minimum age requirement, and we conduct age verification through KYC processes.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe that a minor has provided personal data to 8sivp should contact us immediately using the information provided in Section 13.

Any attempt to create an account using false age information constitutes a material breach of our Terms and Conditions and may result in legal action.

Changes to This Privacy Policy

8sivp reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered users via email, in-platform notification, or prominent notice on the Platform, with a minimum notice period of 30 days prior to the changes taking effect.

The "Last Updated" date at the beginning of this document indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the Platform and may close your account in accordance with our Terms and Conditions.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how 8sivp handles your personal data, please contact us through the following channels:

• Data Protection Inquiries: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: Please use "Privacy Request" or "Data Protection Inquiry" in your email subject line to ensure prompt routing to our Data Protection Officer.
• Live Chat: Available 24/7 via the chat widget on the Platform. Privacy-related requests may also be submitted through this channel.
• Response Time: We aim to respond to all privacy inquiries within 30 days. Complex requests may require additional time, in which case we will notify you of the delay and provide an estimated completion date.

For general customer support inquiries unrelated to privacy, please use our standard support channels as detailed on the Platform. For responsible gaming concerns, please visit our dedicated Responsible Gaming page.